Custom Software Development

Retrieval Augmented Generation with Twilio and ChatGPT

K-Optional is one of the leading experts in applying retrieval augmented generation (RAG) to services on Twilio. With Twilio, you can hold automated conversations with your customers and users. And with RAG, you can harness powerful large language models (LLMs) like ChatGPT to derive thoughtful responses from your own data.

What is retrieval augmented generation (RAG)

LLMs make it easy for a machine to hold a human conversation. But since they only “know” what’s in their training data, they won’t provide info that’s relevant to your business. That’s where RAG comes in: it aims to combine the fluency and genius of ChatGPT with the contextual knowledge of your data and process.

RAG is both an art and a science and K-Optional has mastered how to tease out useful data, encode it, and skillfully feed it to an LLM.

Customer support software

When it comes to customer support, messaging seems to have usurped voice. Whether that reflects users’ growing comfort behind the chat interface or simply better economics, you don’t need to look far to see enterprises embrace messaging:

  • On Delta Air Lines’ help page you will find a support chat but not their phone number
  • Other airlines like Spirit also provide a WhatsApp support function. By the way, the Twilio SDK has WhatsApp messaging functions.
  • The tech company Podium helps people replace website contact forms with a mere SMS chat line — such a basic channel and it works well!

Simply put, messaging with Twilio is a great way to provide customer support. And with RAG, you can further automate that support.

Some of our K-Optional’s work with Twilio and RAG

A RAG customer support pipeline for last mile delivery

One of our clients, Getcho, builds courier technology that helps businesses deliver products and documents within an hour.

Customer support is a huge part part of this business because there are so many variables: pick-up points, drop-off points, item sizes, store hours, ETAs, scheduled times and traffic to name a few. Getcho staffs its Twilio support chat with operators who text drivers and customers. As the service has grown, it has become harder for personnel to keep up with all of the orders.

Using Getcho’s job documentation and over 10,000 support conversations, we built a powerful RAG pipeline that now handles much of support. It starts by grouping all chats by their vector embedding. These groups grow each day with the diversity of new chats. Based on an incoming message’s group (or lackthereof), our code locates a response sequence which it supplies to a dynamic GPT prompt.

Since we shipped this software, Getcho has seen three trends:

  1. Increased delivery success which follows from greater, faster coordination
  2. Reduced support cost per order, as orders have grown more than headcount
  3. Greater customer satisfaction, as people feel informed
UAMS
Ut Texas
Viapath
Assemplify
Flowty
AMCPA
Repair Dispatch
Maxwell Pipeline
SolutionWorks
GLI
UAMS
Ut Texas
Viapath
Assemplify
Flowty
AMCPA
Repair Dispatch
Maxwell Pipeline
SolutionWorks
GLI

Looking for retrieval augmented generation with twilio and chatgpt?Contact us or schedule an assessment.

The Best Retrieval Augmented Generation with Twilio and ChatGPT Agency

Our software development company develops “cash cow” software platforms. Clients have sold their businesses or continue to realize steady revenue streams.

Why K-Optional?

Four unwavering principles have shaped our custom software development company into the best choice for your business.

Reputation First

Our number one priority is project success. We completely align your software development project with your business objectives. Your success is our success.

Superior Client Service

We’re responsive, open, and fast, so you know what we’re working on at each phase of the software creation process. We share our reports directly with your team.

Leadership & Professionalism

We are leading Retrieval Augmented Generation with Twilio and ChatGPT development experts, and our team consists of top in-house app development professionals in the US. The industry subscribes to K-Optional's technology leadership.

Pioneering Development

Be resourceful and responsible by tapping a team that cares about costs. We create innovative Retrieval Augmented Generation with Twilio and ChatGPT with your objectives, ROI & budget in mind.
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K-Optional Numbers

Experienced Retrieval Augmented Generation with Twilio and ChatGPT

Client Software Success By The Numbers

Our clients include the publicly traded, funded start-ups, public institutions and SMB businesses. Many have aggregated hoards of users and disrupted industries from energy, logistics, and insurance to research, accounting, and law. We're proud to have written every line of code ourselves in the USA. At K-Optional Software, we're not just developing apps; we're adding value to the world.

$4.5M+Total cost savings by revamping our customers’ business flows.

$13.5M+Total revenue generated by K-Optional products.

400%Average year-over-year return on investment for our clients.

99%Customer satisfaction across all projects.

Success Stories

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Frequently Asked Questions - Retrieval Augmented Generation with Twilio and ChatGPT

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